Our team acknowledges critical kiln or roller assembly inquiries within 4 business hours. Standard questions receive a detailed reply within one business day. For urgent plant downtime situations, we prioritize same-day contact.

You can reach us directly via email at info@jiudingguoren.com or call +91 292 9126683. For detailed technical documentation or drawings, please include your equipment model number and serial number in the initial message.

Yes, our field engineers are available for on-site commissioning, alignment verification, and thermal expansion assessments. Travel and scheduling are arranged based on project scope and location. Contact us to discuss your specific plant requirements.

Please have your equipment type (kiln, sinter drum, or roller assembly), model number, and a brief description of the issue. For thermal expansion or alignment concerns, include operating temperature ranges and any recent maintenance records.

Yes, we maintain a technical FAQ covering common questions about refractory lining life, roller adjustment procedures, and sinter drum throughput optimization. Visit our FAQ page for quick answers before submitting a ticket.